Return & Refund Policy – TrendVault

Last Updated: 5-12-2025

At TrendVault, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original packaging

• Return requests must be submitted within 7 days of delivery

• Proof of purchase (order number or receipt) is required

To initiate a return, please contact us at trend.vault.team@gmail.com before sending any items back. Unauthorized returns will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, mishandling, or normal wear and tear

• Clearance or sale items

• Digital products or downloadable items

• Gift cards

• Items returned without original packaging

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos.

Once verified, we will offer a replacement or refund at no additional cost.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable, unless the return is due to our error

Please note: Processing times may vary depending on your bank or payment provider.

5. Return Shipping

• Customers are responsible for return shipping costs

• We are not responsible for lost or damaged return shipments

• We recommend using a trackable shipping service

6. Order Cancellations

• Orders can only be cancelled within 12 hours of placing the order

• Once an order has been processed or shipped, cancellation is not possible

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

• Check with your bank or payment provider

• Contact us at trend.vault.team@gmail.com for assistance

8. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on this page.

9. Contact Us

For all return and refund inquiries, please contact us:

📧 Email: trend.vault.team@gmail.com